We at Ross, Langan and McKendree, (RLM) sincerely hope that you, your families, and your team members are staying healthy, while we all navigate this unprecedented novel coronavirus (COVID-19) pandemic. As we all continue to monitor and follow the recommendations of federal, state and local agencies as well as those mandated by global health organizations, we want to assure you that we are dedicated to continuing to provide the highest level of professional services.
Beginning Thursday, March 19, 2020, our office has adopted the following protocol until further notice:
- Contact Us – The best way to reach us is by email or phone 703-893-2660. We will respond to your messages as quickly as possible. You may submit data electronically (pdf preferred) using our portal or via secure file transfer.
- Office Hours – We will have limited staff in the office to accept mail and documentation from clients. For the safety of our clients and team, we recommend that you call before visiting RLM, as our hours may fluctuate. Our building management notified us that an individual elsewhere in our building has tested positive for the COVID-19 virus. The building has been thoroughly sanitized, and is following a soft lockdown procedure, with only the front doors being unlocked during business hours.
- Telecommuting – RLM’s team members will be working from home, as requested by the federal government, to reduce the spread of the virus. RLM accountants have access to our client portal and virtual desktop technologies to continue serving our clients.
- Suspension of In-office Client Meetings – We are following social distancing guidelines and are discouraging face-to-face meetings.
We are prepared to handle this situation with minimal impact to business operations, and our team is dedicated to providing clients with the same reliable, high-level service you have come to expect from us.